To reduce potential spread of COVID-19 within the surgery we have made the following immediate changes:
We do anticipate some staff shortages due to sickness and self isolation but we are commited to giving you the best possible care at this difficult time.
Before making an appointment, please consider whether you can manage the symptoms yourself - see our self help tools section for advice and guidance on a range of medical conditions.
See the Hampshire County Council Coronavirus Resource Page, for useful links and information to assist older and vulnerable Hampshire residents during the current pandemic.
You can access urgent medical advice from NHS 111 online. You can also use eConsult to request clinical advice from the practice online. We aim to respond to any eConsult requests before the end of the following working day, either by telephone or e-mail, to resolve your enquiry.
For administrative enquiries, or to request prescriptions, you can e-mail the practice at: WHCCG.ParkSurgeryfirstname.lastname@example.org
We aim to respond to any e-mail enquiries within 3 working days.
If you cannot keep your appointment, please let us know so that we can offer it to another patient.
Our GP practice has now moved to a "total triage" system - each request will be passed to a clinician who will try to resolve your issue remotely. In order to assist us with this assesment, it is often very useful for you to let us know any additional data that may be availible, such as your temperature, heart rate, current weight, blood pressure and oxygen saturations.
Please ensure that we have your current telephone number, mobile numbers and e-mail address. You may also find it useful to consent to receive text messages so that we can easily make contact and remind you about future appointments.
We kindly ask that you do not enter the surgery unless you have been given a face to face appointment.
Please can you ensure that you wear a face mask, or face covering, before you enter the building.
Only the patient is to come into the building (one adult is permitted to accompany a child or vulnerable person).
If you have symptoms of COVID-19, a high temperature, a new continuous cough or a change/loss to your sense of smell or taste, use the NHS 111 coronavirus service. Only call 111 if you cannot get help online.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
Use Patient Access to book an appointment, order repeat prescriptions and view your medical record.
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